The Role
We are looking for an experienced and passionate Bicycle Sales Consultant to join our retail team in Kenilworth, Cape Town.
This is a full-time, on-site position within a premium cycling retail environment. The successful candidate will be responsible for delivering an outstanding customer experience, providing expert product advice, and helping customers find the right bikes, equipment, apparel, and accessories to meet their needs.
Key Responsibilities
- Assist customers with bicycle, equipment, apparel, and accessory purchases.
- Deliver exceptional customer service throughout the sales process.
- Build strong relationships with new and existing customers.
- Provide accurate product recommendations based on customer needs and riding goals.
- Maintain excellent product knowledge across bicycles, components, accessories, apparel, and nutrition products.
- Ensure the showroom is well-presented, organised, and fully stocked.
- Process sales transactions accurately and efficiently.
- Assist in achieving store sales targets and customer satisfaction goals.
- Work closely with the workshop and bike fit teams to provide a seamless customer experience.
Requirements
- Minimum 3 years' experience in a retail sales environment.
- Previous experience in the cycling industry is highly advantageous.
- Passion for cycling and strong knowledge of bicycles, components, and accessories.
- Excellent communication and interpersonal skills.
- Strong customer service and relationship-building abilities.
- Self-motivated with a proactive approach to sales.
- Ability to work effectively within a team environment.
- Professional presentation and attention to detail.
If you have a passion for cycling, enjoy helping people, and take pride in delivering outstanding customer service, we'd love to hear from you.